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How To Contact Us

The following information provides ease of communicating with appropriate departments at Essilor Ltd and we ask that you follow these guidelines.

Essilor General Enquires - Tel: 01454 417100 Fax: 01454 423365
Monday to Friday 9.00am to 5.30pm

Main Address
Essilor Limted, Cooper Road, Thornbury, Bristol BS35 3UW.



Customer Returns


Please return products (lenses and glazed) marked 'For the attention of the Returns Department', where you consider there is a quality problem or for analysis and feedback, replacement or credit.

Quality standards and returns guidelines are in the Essilor Lens Catalogue.

Using a returns notification form and providing full order details will speed up the process.

Please contact the customer services department to progress any returned order.



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How to find information

Please click on the relevant name below to view the department details.


Customer Services

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Customer Returns